General Terms and Conditions of Sale applicable to hotels

Article 1 – Scope and Location

These general terms and conditions of sale (“GTCS”) apply in their entirety to bookings made at the following hotels, unless specifically stated otherwise.

HÔTEL ALL SUITES LE TEICH, located at 7 rue Copernic, 33470 LE TEICH, managed and operated by GESTHOTEICH, SARL with
a capital of 7,500 euros, registered with the TCR of Bordeaux under the number 504 635 582 and having its head office at 20-24 avenue de Canteranne, 33600 PESSAC, whose VAT number is FR 16 504635582.

 

Article 2 – Accommodation Services and Regulation
The HÔTEL ALL SUITES LE TEICH is a 3-star hotel, offering accommodation for short or long stays, for business or leisure purposes.
All customers declare that they have read and unreservedly accepted the GTCS when validating their reservation. They are presumed to have all the guarantees linked to their legal capacity to contract. The customer is solely responsible for the choice of the conditions of their reservation, whether made for themselves or on behalf of someone else, and expressly declares that they are not acting for fraudulent purposes.

 

The booking contract (“Contract”) includes all the reservation conditions and the GTCS, and is subject to the regulation applicable to hotels. Customers may not avail themselves of the legal provisions applicable to residential leases, particularly those relating to maintenance of the premises. Any private or professional domiciliation in the hotel is strictly prohibited.

 

Article 3 – Hotel Contact Details and Hours
3-1. Contacts
HÔTEL ALL SUITES LE TEICH – Tel: 05 56 72 08 08 – Fax: 05 56 72 08 09 – Email: [email protected]

 

3-2. Hotel Reception Hours
HÔTEL ALL SUITES LE TEICH
24 hours a day, 7 days a week
To complete the formalities required to enter the premises, customers must arrive from 2 p.m. onwards.
Check-outs must be made before 12:00 PM.
Customers acknowledge that the reception hours mentioned above are indicative only.

 

Article 4 – Terms of Reservation
The reservation request (“Request”) may be made at the reception, by telephone, by email, or on this site (“Site”) by completing the form provided. The reservation is valid only upon receipt of a written confirmation from the hotel, which will be established according to (i) the availability of accommodation for the type of accommodation and period required, and (ii) the successful (pre-)payment of the stay (deposit or full payment of the price upon reservation).

For the HÔTEL ALL SUITES LE TEICH, a credit card number (imprint or debit depending on the type of rate booked) or any other means of payment accepted by the hotel to guarantee the reservation is requested from the customer; however, in accordance with article L. 112-1 of the French Consumer Code, customers are informed that payments by cheque are not accepted.

4-1. Reservation steps

4-1-1. On-site reservations at HÔTEL ALL SUITES LE TEICH: reception will fill out a computerized reservation form with the customer, which will include the customer’s surname, first name, address, telephone number and e-mail address (“Personal Information”), the type of accommodation and length of stay requested, and any optional services (e.g. breakfast, parking, etc.) (together the “Reservation Conditions”).
If the customer makes a reservation for the same day, the keys will be handed over and the customer will enter the property on the following day, after payment of the full price of the stay.

4-1-2. Remote reservations:
For all remote bookings, the chosen hotel reserves the right to ask the customer to present an official identity document and the bank card used to make the booking on arrival.

– By telephone:
Reception can be reached on the number given in article 3 (price of a local call without surcharge according to the supplier’s tariff conditions).
The receptionist or telephone operator records the customer’s booking conditions. Within approximately 24 hours, the customer receives an e-mail (or letter or fax) confirming that they have been registered and that the Request has been processed.

 

– On the HÔTEL ALL SUITES LE TEICH website:
A form is to be filled in electronically with the Booking Conditions. Within 24 hours, the customer receives a confirmation e-mail stating that the conditions have been recorded and that the request is effective.
In all cases, if the reservation is guaranteed by a credit card number only, the reservation will be valid after the card has been checked (imprint taken) without direct debit.
Reservations accepted without a credit card number as guarantee, deposit or pre-payment will be held until the option date communicated at the time of the initial reservation. Failing this, the reservation will be automatically cancelled.

 

4-2. Special cases of group reservations
Group reservations (reservations of a minimum of 10 accommodations with or without reservations for catering services, etc., made by the same entity) are subject to payment of a deposit of 30% upon confirmation on the date defined by the hotel. The balance is required at least 1 month before the date of arrival.
Partial cancellations free of charge, up to a limit of 10% of accommodation, are possible up to 3 days before the arrival date. However, customers are informed that more restrictive conditions may apply during busy periods (summer, trade fairs, events, etc.).

 

Article 5 – Prices
The prices shown are in euros, inclusive of all taxes, at the legal rate in force on the day of registration of the Request; subject to the possible application of exchange charges for reservations made from countries outside the euro zone. They only include the provision of a fully equipped and furnished room, and do not include tourist tax or optional services.
Rates for accommodation and other services are reviewed and applicable on January 1st of each year. They can be consulted at any time and are displayed in the hotel and on the Site. The applicable rate schedule may be revised during the year, without prior notice, at the sole initiative of the company managing the hotel concerned (the “Company”). The contractual price is that in force on the date of the Request.

 

Article 6 – Payment terms and conditions
To be accepted, reservations must be guaranteed by a valid credit card*, and/or have been the subject of a prior credit agreement with the hotel (subject to the agreement of the relevant banking centres), and be preceded, depending on the case, by the payment of a minimum deposit or total prepayment, in accordance with the terms and conditions of sale of the tariff concerned.
Payments made at reception are authorized by cash (except foreign currency), approved vacation vouchers or credit card. Remote payments may only be made by credit card or bank transfer.
For remote reservations, payments are made via the secure PayZen or Mews Payments system (multi-bank module), which uses the TLS protocol, so that transmitted banking information is encrypted by software and no third party can gain knowledge of it during transport on the network. Under this system, the customer’s account is debited automatically upon authorization by the bank, which determines whether or not the account to be debited has sufficient funds.
– The following credit cards are accepted by HÔTEL ALL SUITES LE TEICH: Carte Bleue, Visa, MasterCard and American Express.

 

6-1. Terms of payment applicable to HÔTEL ALL SUITES LE TEICH
Although stays are billed upon arrival, a prepayment may be required at the time of reservation, depending on the length of stay and type of rate:
– For stays of 1 to 90 nights at the flexible rate, reservations are subject to the provision of a credit card number. No direct debit will be taken at this stage. For reservations made at reception, the reservation can be guaranteed by any other accepted method of payment.
– For any stay booked at a promotional rate, specific sales conditions (deposit, full advance payment, etc.) communicated on the Site are applicable. The deposit is payable at reception for on-site reservations, or deducted from the credit card to be debited for remote reservations.
– For reservations at the special rate of 4 to 90 nights, a deposit of 30% of the total price of the stay will be required. This can be paid at reception for on-site reservations, or deducted from the credit card for remote reservations.

In all cases, the total (remaining) price of the stay will be invoiced by reception on the customer’s arrival, taking into account, as appropriate, the amount of the deposit already paid, which will then be deducted from the total invoice to be settled.

 

6-2. Payment of a deposit or full prepayment on reservation at HÔTEL ALL SUITES LE TEICH
The amount of the deposit or total prepayment will be automatically debited following communication by the customer of the credit card number of the bank account to be debited. Unless there is a technical error or it is impossible to complete the transaction due to a lack of funds in the bank account concerned, the Request will be validated at the same time as the above-mentioned PayZen or Mews Payments system. If the required deposit cannot be withdrawn, the booking cannot be registered.
For remote bookings: following receipt of the bank authorisation to debit the deposit due, the customer will receive, within 24 hours, an e-mail (or a letter or fax for telephone bookings) confirming that the Request is effective.

 

6-3. Payment of the balance of the reservation and security deposit to HÔTEL ALL SUITES LE TEICH
For all stays at the flexible rate, the price of the stay will be invoiced in full by reception on the customer’s arrival.
For stays of 4 to 90 nights at the special rate, the customer will be required to pay the corresponding invoice on arrival, less the amount of the deposit already paid at the time of reservation.
In cases where it has been agreed that payment for a customer’s stay will be made by a company that has entered into a commercial agreement with the Company, in the event of default by this company, the customer will be personally liable for the payment in question.
Payment for optional services (e.g. breakfast) will be required by reception at the end of the stay. The maximum credit limit is 50 euros. A credit card number or cash deposit may be required on arrival to guarantee payment of any supplements during your stay.
In the event of non-payment by the customer of all or part of the services provided, the company reserves the right to take any legal action necessary to recover the debt and, if necessary, to vacate the accommodation without notice or delay.

 

Article 7 – Reservation modification
The details of each reservation accepted will be kept until the end of the reservation period, extended if necessary, by the applicable prescription period.
For any change in reservation before the beginning of the stay, the customer must:

• If the reservation was made on the website, make the change directly on the website using the link contained in the booking confirmation e-mail,
• If the reservation was made via another booking platform such as Booking or Expedia, follow the procedure indicated by that platform or call their customer service department,
• If the reservation has been made directly with the hotel, please contact reception directly or by telephone via the contact links listed in article 3.

 

In all cases, changes must be made within the following deadlines: by 4 p.m. on the day of arrival for stays of 1 to 90 nights booked at the flexible rate, at least 3 days for bookings at the special rate for 4 to 90 nights. Penalties will be applied after these dates, in accordance with the terms and conditions of each rate. Certain special rates and periods of stay are subject to specific conditions of sale and do not authorize modification without charge.

 

For any reservation changes during the stay:
Subject to availability and at the hotel’s discretion, the length of stay may be shortened or extended at the customer’s request, with the price varying accordingly. The hotel is not obliged to keep the customer in the same room.
In the event of early departure, the customer must notify reception in advance, taking note of any price adjustment to the reservation within the above-mentioned timeframe. Early departure must be notified before noon in order to avoid being charged for an extra night. Certain special rates and periods of stay are subject to specific sales conditions and do not authorize early departure without charge. The customer’s invoice will be revised accordingly, and the applicable price will be that corresponding to the length of stay thus re-evaluated.

 

Article 8 – Cancellation of validated reservation – no-shows
8-1. By the hotel in the event of force majeure
In the event of cancellation of a validated reservation by the hotel due to force majeure, the customer will be offered alternative accommodation, or the deposit will be refunded in full within a maximum of 15 days of being informed of the cancellation, at the customer’s discretion.

 

8-2. By the customer and on behalf of HÔTEL ALL SUITES LE TEICH
In accordance with article L. 221-28 of the French Consumer Code, hotel reservations are not subject to the legal cancellation period; reservations for this type of accommodation can be made for the same day.
However, a maximum cancellation period is stipulated in this case by agreement: the customer must give at least 4 p.m. notice on the day of arrival for stays of 1 to 90 nights booked at the flexible rate, and at least 3 days’ notice for reservations at the special rate for 4 to 90 nights.
In compliance with these deadlines and the sales conditions specific to the rate booked, the customer will not be obliged to pay any penalty to the hotel. In the case of reservations accompanied by payment of a deposit, the latter will be refunded in full to the customer (by credit card or bank transfer) within a maximum of 30 days following the date on which the hotel registers the cancellation.

 

Special conditions during high season – summer school vacations

• cancellations up to 48 hours before arrival free of charge
• cancellation after this time: the first night’s fee will be retained
• in the event of no-show or early departure, the full amount of the stay will be retained

However, for all cancellations of bookings made within a shorter period, the hotel will, by way of compensation:

1. Retain the deposit or full prepayment, where required, without the possibility of reimbursement
2. Will retain the amount equivalent to the cost of the first night for flexible rate bookings of 1 to 90 nights. It follows that the invoice already paid on site at the reception desk will not be reimbursed, and that in the case of reservations where a credit card imprint has been taken, the sum thus considered will be automatically debited from the bank account to be debited.

Failure to arrive on the agreed date in the absence of a cancellation will be deemed a “no-show”, which will also entail the retention by the hotel of the deposit paid by the customer at the time of reservation, or the levying of a penalty, as mentioned above.

The effective date of cancellation will be the date of receipt of this information by the reception directly on site: see contact links in article 3.

All reservations may not be exchanged or resold to a third party for any reason whatsoever.

 

8-3. Special case of promotional rate reservations made at HÔTEL ALL SUITES LE TEICH
Promotional rate bookings with full pre-payment cannot be cancelled, modified or reimbursed at the time of booking.

However, the hotel management may, if necessary, grant a change in the date of stay on a commercial basis, subject to availability at the same rate for the period requested.

 

Article 9 – Customer obligations during the reservation period
The room being made available in a good state of repair, the client undertakes in return to use the reserved places and their equipment reasonably. He must return the room in the state in which he took possession of it at the time of his entry into the premises. It being recalled here that with regard to the Tourism Code, the customer will only be able to report any non-compliance that they may notice during the stay and not after leaving the premises.

The hotel’s internal regulations, displayed on site upon arrival and available for consultation at any time during the entire stay, being binding on customers, must be respected by each of them. Non-compliance is a cause for early termination of the Contract; the hotel reserves the right to vacate the accommodation in the event of a serious breach of one of its conditions.

Also, in the event of an anomaly, missing or damaged items, whether due to their own doing or not, the customer must inform reception as soon as they are noticed during the stay, or if necessary, at the latest upon departure. In the absence of information to this effect, this type of fact could be blamed on him.

During the reservation, the customer is informed that the hotel staff has the possibility, if necessary, to enter the accommodation at any time to ensure maintenance, but also more generally for serious security reasons. Under no circumstances will the customer be able or required to change the room access system.

Any damage or deterioration caused in the accommodation by the customer will be billed to them.

 

Article 10 – Animal regulations
Non-domestic animals are not allowed in the hotel.

Specifically concerning the types of dogs likely to be dangerous, attack dogs (1st category) are also forbidden within the hotel. Guard and defence dogs (2nd category) are tolerated in the hotel on the strict condition that they are muzzled and kept on a leash by an adult, in accordance with article L211-16 of the French Rural and Maritime Fishing Code.

Guide or assistance dogs are allowed in the hotel in accordance with law no. 2005-102 of February 11, 2005.

All pets must be notified at the time of booking. Only one pet per accommodation is allowed. For reasons of hygiene, pets are not allowed in the breakfast room during service hours.

Pets must always remain under the effective control of their owner. In the event of deterioration or damage caused by the animal, the owner will be held directly liable.

 

Article 11 – Termination – penalties – non-renewal due to the customer
The contract will be terminated automatically, without formality and without delay, in the event of serious breach by the customer, in particular in the event of conflictual, abnormal and/or inappropriate behavior likely to disturb the stay of the other occupants, or in the event of disturbance of the peace and quiet of the premises.

The customer must leave the premises immediately and may be evicted, if necessary, with the assistance of the police.

Any illicit activity is forbidden on the premises.

Any behaviour contrary to public decency and order will lead the establishment to ask the customer to leave the premises without compensation or reimbursement.

 

Article 12 – Hotel liability
The hotel complies with the requirements of articles 1952 et seq. of the French Civil Code, particularly regarding consequential damages.

However, the hotel cannot be held liable in the event of non-fulfilment or poor fulfilment of the booking conditions due to force majeure as defined in article 1218 of the French Civil Code, to the actions of a third party or to the customer himself.

In the event of a complaint, the customer may contact reception directly, either by telephone or in writing by e-mail or fax: see contact links in article 3.

 

Article 13 – Warranties – General
The Company guarantees the conformity of the services with the Contract, enabling the customer to make a claim under the legal guarantee of conformity provided for in articles L. 217-11 et seq. of the French Consumer Code, or the guarantee of defects in the item sold within the meaning of articles 1641 et seq. of the French Civil Code (subject to the photos and other graphic reproductions presented on the Site, which have no contractual value).

This warranty covers defects in conformity or latent defects resulting from a fault in the design or execution of the services ordered under the terms and conditions defined in the Contract.

Any defects and/or faults observed will be rectified within a period set by the hotel, taking into account the service affected, or failing this, within a reasonable period.

The Company’s guarantee is limited to the reimbursement of services actually paid for by the customer, and the Company cannot be held responsible or liable for any delay or non-performance resulting from force majeure.

 

Article 14 – Prohibition of access to the establishment
By validating his/her reservation in one of the establishments listed on the Site, whether directly on the Site or through dedicated referencing platforms (such as “Booking”, “Expedia”, without this list being limitative), the customer expressly declares that he/she is not the subject of any current or past dispute or litigation, in any of these establishments, relating to (i) the payment of invoices (stay, para-hotel services) and/or (ii) the enjoyment of the premises (peaceful occupation in accordance with the intended use of the premises and common areas).

The hotel reserves the right to deny access to the establishment if, despite the present declaration, such facts are proven, without prejudice to any refusal of reimbursement, which would then constitute compensation for the immobilization of the reserved accommodation(s).

 

Article 15 – Applicable law and settlement of disputes
In accordance with the French Consumer Code, the consumer is hereby informed that the Hotel is subject to the jurisdiction of the ATLANTIQUE MEDIATION CONSO mediator, whose contact details are as follows:

ATLANTIQUE MEDIATION CONSO 5 mail du Front populaire 44200 NANTES – http://consommation.atlantique-mediation.org/

Before referring the matter to the above-mentioned mediator, the consumer must first have attempted to resolve the dispute directly with the Hotel by means of a written complaint.

 

Article 16 – Applicable law and settlement of disputes
The Contract is governed by French law.

Unless the situation requires otherwise, in the event of a dispute between the parties, they agree to attempt to reach an amicable settlement.

In the event of non-compliance or manifest breach of a provision of the GTCS by the customer, the latter may be subject to sanctions, in respect of which the Company reserves the right to bring the matter before the competent courts.

In the event that any provision of the GTCS is deemed illegal or unenforceable by a court decision, the other provisions shall remain in force and enforceable.

In the event of any discrepancy, the French version of the GTCS shall prevail over the English version.